As part of our team, you assist the Front Office Manager in various administrative and hospitality duties, especially when the Front Office Manager is … As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. Oshawa, ON. Previous experience as a Front Office Manager or Office Administrator would be an advantage. The way your front desk staff greets and attends to customers can make or break the image of your hotel. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Area kerja Receptionist/ Front Desk Agent (FDA) adalah front desk atau meja depan. Front Office Supervisor Resume Examples. Full-time, temporary, and part-time jobs. Front office supervisor interview questions & answers. The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel. I stress presenting friendly faces to arriving and departing guests and using courtesy at all times. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Company - Public. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. How much does a Front Desk Supervisor - Casino make in the United States? Front Desk Supervisor VelvetJobs Los Angeles, CA 2 weeks ago Be among the first 25 applicants. 18. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. What is your greatest weakness for […] How much does a Front Desk Supervisor make in Chicago, IL? Applicants must address problems guests have with their rooms, collect payments and … As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping. Reporting to the Duty Manager, the Front Desk Supervisor is expected to lead by example in terms of appearance, attitude, equity and professionalism. Assist all departments in servicing the guests during high volume periods. Reconcile the daily cash statements, handling thousands of dollars each day and making deposits once per shift. 16. He/she is also responsible for maximizing room revenue and occupancy. Free, fast and easy way find a job of 1.404.000+ postings in Cleveland, OH and other big cities in USA. This person will be responsible for overseeing and supervising the day to day operations of the front office and housekeeping departments. If you need more job interview materials, you can reference them at the end of this post. The person who is in charge of managing the front desk and its employees is the Front Desk Supervisor. Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. The national average salary for a Front Desk Supervisor is $32,992 in United States. A front desk supervisor's ability to train and coach the desk clerks determines the hotel's success in delivering hospitality. Front Desk Supervisors oversee staff, operations, and processes in customer-facing environments, often in the hospitality sector. 65 Front Desk Supervisor jobs available in St. Louis, MO on Indeed.com. If you need more job interview materials, you can reference them at the end of this post. Customer Service: 1 year. Ensure Front office log book and hotel log book is always updated and actioned upon. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. In a hotel, a front office or desk supervisor is responsible for another set of duties, such as greeting customers when they check in and wishing them well when they check out. Participate in hotel committees and task force assignments.eval(ez_write_tag([[300,250],'setupmyhotel_com-large-mobile-banner-2','ezslot_9',615,'0','0'])); 20. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. Displayed here are job ads that match your query. Experience of motivating and leading a winning team. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. 6. The role of the Bretton Arms Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. My work at the Marriott has allowed me to garner exceptional leadership abilities in managing front desk personnel. Performs other duties as assigned, requested or deemed necessary by management.eval(ez_write_tag([[300,250],'setupmyhotel_com-large-mobile-banner-1','ezslot_7',614,'0','0'])); 17. 4. Reports to: Front Office Manager / Duty Manager Position summary: Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Front Office Supervisors maintain a professional working environment in Front Office departments and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers. Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. 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Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up … Hotel front desk supervisors are a customer's first and last impression of a hotel, and it is on the supervisor's shoulders to ensure that the guest has a wonderful stay. 10. We are seeking a motivated, detail-oriented individual to join our hotel staff as an Assistant Front Office Manager. Oversee the day to day routine of the hotel’s front office area, including supervision of 18 – 20 employees. 8. What is your greatest weakness for […] Job Highlights. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. An entry-level Front Desk Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.16 based on 23 salaries. Assistant Front Office Manager Job Summary. Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. Sometimes they have to work with other employees at the front desk to handle a difficult problem. A front desk supervisor greets visitors, answers guest questions, oversees all incoming calls, trains new employees, and assists in administrative tasks. 2. The average salary for a Front Desk Supervisor is $35,575 in Chicago, IL. This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs. 21. How much does a Front Desk Supervisor - Casino make in the United States? Other duties include assisting guests with special requests. Click here to read more. Summary : 9 years of experience as a Front Desk Supervisor is seeking to obtain a challenging and rewarding position in which my experience and qualifications will afford me the opportunity to contribute to a company's growth. Front Desk Supervisor - Maternity Leave Cover. How much does a Front Desk Supervisor make in the United States? Salaries estimates are based on 110 salaries submitted anonymously to Glassdoor by Front Desk Supervisor employees in Chicago, IL. A Front Desk Supervisor in the Edmonton Area … Position Title: Front office Supervisor. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming the front desk supervisor for our facility. A positive attitude and excellent communication skills. A Front Desk Supervisor in the Vancouver Area area reported making $53,466 per year. The Front Desk Supervisor coordinates the operation of the program during the assigned shift. LaQuinta Inn & Suites 3.5. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. Leverage your professional network, and get hired. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Main Duties: 1. 9. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. 1. In this role, you will also meet several different types of people, who may be arriving in town or departing to a new place, which means you’ll likely have several opportunities to hear interesting stories. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Ability to remain calm whilst under pressure. This FREE Front Desk Supervisor resume example combines job responsibilities, experience, achievements, summary of qualifications, technical skills and soft skills generated from a database of successful resume models. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Maintains a friendly, cheerful and courteous demeanour at all times. Now Hiring: Front Desk Supervisor We are looking for associates and Leaders that have a passion to serve others! High school diploma or an equivalent credential, Two or more years of experience working in a hotel, Strong attention to detail and ability to meet deadlines, Commitment to delivering excellent customer service, Bachelor’s degree in a field related to business or tourism, Supervisory experience or strong leadership qualities. Displayed here are job ads that match your query. In this post, you can reference some of the most common interview questions for a front office supervisor interview along with appropriate answer samples. Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest. Sort by: relevance - date. 5. 3. 7. Leverage your professional network, and get hired. Front Desk Supervisor (ONS888) New York, NY, USA Req #793. Page 1 of 54 jobs. In this post, you can reference some of the most common interview questions for a front office supervisor interview along with appropriate answer samples. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. $40,117. New Front Desk Supervisor jobs added daily. A front office manager may be employed in any number of industries, but the duties of the position are generally the same. © Setupmyhotel 2020 - All rights reserved. I am proficent in the use of computers and the most popular software packages for record keeping, correspondence and accounting. Front Office Managers have responsibilities such as planning, budgeting, staffing and supervising the Front Office Assistants. front desk supervisor Resume Examples You help keep hotels running in your role as front desk supervisor. 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