Also in a strange twist which got me an extra cell phone, if you receive TWO cell phones from a third party seller company that shipped from DIFFERENT LOCATIONS and the second location had no tracking number and Amazon didn't even have record of the 2nd items' tracking number during shipment, and you received the first phone (with tracking of course) and the second one arrives unannounced in a separate package, with no tracking, e.g. drofgom00 What now? They told him it was cancelled, but still proceeded (afterwards) to ship it. The buyer has no incentive to return the item. For one of the orders that I cancelled, I sent the cancellation request before it shipped, but didn't get the cancellation confirmation and refund until it said it had already shipped. Linus Media Group is not associated with these services, Was probably already processed and ready to be shipped. Amazon said item may be lost, i requested for a refund and Amazon sent an email that they cannot refund me. Just be aware that they might not be as nice next time. I do not check my email often so I saw the message almost a week after they were sent. Amazon order was refunded but item still shipped. Don’t pursue. You have 2 possibilities of recovery: Neither of which are likely, but I suppose worth a shot. One has to be proactive, not reactive, to ensure the safety of one's data so backup your data! Amazon expects sellers to have physical inventory. Again, my bank account said payment pending for 4 days, then disappeared, and I never got charged. I assume you are a small fry seller with your dropshipper and are unable to pressure him to eat the cost. If they did the agent would get docked pay. You're going to have set up a safe house preferably far out in the mountains where no one can reach you. Sorry. I still didn't even get my money back. So I contacted the company again asking them what is really happening. You're account would be in good enough standing for them to accept the loss. When I clicked the Cancel items button on my already shipped order, I’m guessing Amazon contacted UPS and told them to send the package back to Amazon. If your order shipped directly from a seller and … My refund was already issued and there a confirmed delivery email! I reached out to DJI's support again … Today I looked at my order status, and see they were both shipped! Posted in PC Gaming, By I had an order that the customer wanted to cancel. They can still leave you neg feedback and I found several negs towards people who drop ship as buyer will always think they got ripped and you made money from doing nothing. this is standard fare. The next day, the money was back in my account with no record of any amazon transaction. But in the item description there was a different color than the the one I originally picked. If you purchase an AutoRip-eligible CD or vinyl record as a pre-order, the MP3 version of the music on the album will typically be added to your Amazon Music Library on release day. I have enough money now so I'll pay for it if they ask for a return. Contact the customer apologizing, and ask if you can send a PREPAID return label so they can return the product. As others have suggested, your customer now has a free item. I don’t think there is a way for a seller to see the information of the buyer or contact the buyer on the order ID since it is cancelled. Select menu on the top left and tap “Your Orders” from the available options. If Inventory information was incorrect from my supplier and we cancelled an order, but the item ended up being shipped and delivered, what is the best way to handle the situation? So here's the deal. they have to pay for gas themselves and shipping, as making you pay for shipping would be ......bad), than the cost of the item itself. I ordered a backpack last week from a seller off Amazon. They may or may not let you keep it for free but the decision must be Amazon's, not yours. So about an hour or two ago I had placed an order around 100 dollars on Amazon. The money was taken out of my account at the time of the order, then the order shipped. Posted in PC Gaming, By This kind of thing happens all the time with Amazon they'll just have you ship back one of them (if you have an unopened one I would send that one back). I called CS, and was told that they see the cancellations, but they couldn't stop them from being shipped. But instead of digging through the orders and pulling it out they likely just decided to let it go still. get the case number and ask them to put the mistake on record so that if the buyer tries to scam you, you will have the tracking number AND the conversation with … You'll probably get rich off this so no company worth their salt will ever risk their license to try to push things. drofgom00 Hey, I ordered an album on the 21st of November but, later I realized that I couldn't pay for my PC parts if I paid for it so, I canceled the purchase and, they refunded the money to my card. Posted in Power Supplies, By If it's already shipped then you will get the item.You don't even have to open it just send it back.Amazon will give you instructions on how to do it.Don't think you will get a refund if it's shipped,it will have to be return,then you get the refund.When you send in a cancellation request,they do confirm if they are able to stop the order. Started 1 minute ago Heres the thing, someone apparently hacked my account and bought an item that I didn't want. I thought I could afford it even after buying some new hardware but, I was like $15 off so, I had to cancel it. Some people are honest, some will just keep the freebie. I’d be surprised if they do. Started 10 minutes ago If an Amazon order has been canceled, that simply means it wasn’t marked as shipped. I thought the customer’s payment never left her bank account but the customer has been in touch with her bank and now says that Amazon still have the payment pending and the money is not in the account. You could always just refuse the package when it's delivered. Hey, I ordered an album on the 21st of November but, later I realized that I couldnt pay for my PC parts if I paid for it so, I canceled the purchase and, they refunded the money to my card. We'll let you know as soon as your order has been shipped. Make sure to quote or tag people, so they get notified. JohnnyCash Posted in Troubleshooting, Linus Media Group Or if you have the tracking number, contact the shipper and tell them to return it right away. Don't dilute by always trying to focus on, and drag conversation back to, . If your Amazon order has been in a processing status for a long time and not delivered, there could be several reasons. Edited by: MissAE on Jan 16, 2015 12:50 PM, > I don’t think there is a way for a seller to see the information of the buyer or contact the buyer on the order ID since it is cancelled.>, ^The Buyer address info should be available from the Drop shipper.^, Powered by Discourse, best viewed with JavaScript enabled. If you see the order in the Cancelled Orders section, it was successfully cancelled. Getting the order cancelled. They have no reason to return an item they wanted and have placed an order for. The problem: My order still hasnt shipped, I ordered it a week ago. Posted in Storage Devices, By I got home and nope, just a sad troll for me  They sent the email on a scheduled system I assume.... @Cyberspirit  In all seriousness, I probably wouldn't bet on the Amazon gestapo coming to get you especially for a seemingly small purchase. I cancelled it, gave a full refund and that was that. They didn't ask for the extra jar back. Once I got home, I checked my email, and there was an email from the company saying that they had shipped my item. Started 9 minutes ago Started 1 minute ago Was probably already processed and ready to be shipped. Contact the customer apologizing, and ask them to contact Amazon in reference to this order, with Original Order #, and authorize Amazon to RE-CHARGE their account for the sale price. Just keeping the item without paying for it would be morally wrong and probably illegal. Swiizy I had ordered a jar of manuka honey that got lost during transit, was supposed to be delivered 2 day prime shipping but hadn't arrived in 4 days. I totally missed the part about Amazon saying no need to return. Is $2 worth the $2000 return later with possible hard liners on the other end of the Amazon help desk on a bad day, in a period? For the other item, I sent the cancellation request before it shipped, but it has already shipped and I haven't gotten a refund or cancellation confirmation. I thought pre order held spot for products expected and only would take orders that they knew they could fill. After picking the color I wanted the backpack to be, I was sent an email confirming my order. I asked for a cancellation on an ASUS ROG 27" G-Sync monitor and so they did, they cancelled it and shipped it back. Have materials for fire to send smoke signals to communicate and ditch the phones and laptops. Posted in Graphics Cards, By We cancelled number... GetHuman4087286's customer service issue with Amazon from December 2019. Started 15 minutes ago Fr. And stop doing that. Or you can keep it. That's a good point - it looks like rather than processing the order as a cancellation, they processed it as a refund with no return instead. If you contact them, and then an agent says there is no reason to ship it back then they don't care. This is your best bet. Started 11 minutes ago Once Amazon ship the item, it can no longer be cancelled, but up until that point it could still be cancelled. One of the most common reasons a delivery can take longer than usual is if you’ve bought an item where delivery isn’t fulfilled by Amazon. According to Amazon, when a cancel order goes through, it takes minutes for a refund to be applied to the buyer's credit card. But today the order shipped for some reason. For Sale - iPhone SE 32GB - Unlocked - Rose Gold: Sold, * Intel i7-4770K * ASRock Z97 Anniversary * 16GB RAM * 750w Seasonic Modular PSU *, * Crucial M4 128GB SSD (Primary) * Hitachi 500GB HDD (Secondary) *, * Gigabyte HD 7950 WF3 * SATA Blu-Ray Writer * Logitech g710+ * Windows 10 Pro x64 *. Your refund request is not approved until you receive an email stating so. Contact the customer apologizing, and ask them to contact Amazon in reference to this order, with Original Order #, and authorize Amazon to RE-CHARGE their account for the sale price. Either way, Amazon doesn't care. Started 11 minutes ago They allowed you to keep it. I couldn't wait another half month without a computer for my order to be processed, built, and shipped. That means that Amazon knows that they sent you the item, and they don't care. 3rd Party Seller Delivery Times. I would've bought the CD anyway just a couple months later. I've had this happen in a few scenarios. If you haven't noticed, a lot of the users on the forums have, shall we say... more flexible morals when it comes to stuff like this. Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. First: share to improve GetHuman4087286's odds. Hey, I ordered an album on the 21st of November but, later I realized that I couldn't pay for my PC parts if I paid for it so, I canceled the purchase and, they refunded the money to my card. If the company starts harassing or threatens you to return the item, you can take them to court and sue, and they have no chance of winning. And if they where out of stock, why did you have it listed? In the meantime, I received my order, but it looked to me like I still hadn’t paid for it. Usually the music is added to your Amazon Music Library right away, but in some cases it can take up to 48 hours after your order has shipped. Started 1 minute ago Both items (the lost item and the new item) arrived the same day. Unless your buyer asks Amazon to reinstate the charge, you have no recourse. But instead of digging through the orders and pulling it out they likely just decided to let it go still. Hi all I cancelled an order due to a stock problem with my supplier. If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center. Posted in Troubleshooting, By Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. Basically, they view it as "not my fault, so I get to keep it". But in the item description there was a different color than the the one I originally picked. That is one of the many problems that will happen to sellers that do not have any inventory. I … Even though you’ll see a pending payment for Amazon, that pending status … Do not make drop shipping excuses. If you cancelled the order and received the refund after it had already shipped – for example, if it was delayed in transit for a really long time or mis-delivered and then re-routed to your address - then it’s only fair to at least cover the postage to return it. Or you can keep it. All depends I guess. CPU: AMD Ryzen 3600 / GPU: Radeon HD7970 GHz 3GB(upgrade pending) / RAM: Corsair Vengeance LPX 2x8GB DDR4-3200MOBO: MSI B450m Gaming Plus / NVME: Corsair MP510 240GB / Case: TT Core v21 / PSU: Seasonic 750W / OS: Win 10 Pro. That's a critical difference. I'm really disappointed in you guys. So today is June 11 and it still says "Item will be shipped soon" And I CANCELLED It like 3 TIMES. BeauB I had something similar happen to me. Just be aware that they might not be as nice next time. If you can persuade the customer, you get paid, if you can’t you don’t. It would cost them more money to process the return (e.g. If they do good, if not let it go! Different than receiving an item they did not order and do not need. | CPU:  Ryzen 9 3900x | CPU Cooler:  EKWB EK-AIO 360 D-RGB | Paste:  Kryonaut | Motherboard:  ASUS ROG x570 Crosshair VIII Hero (Wi-Fi) | RAM:  G.Skill Ripjaws V Series 64 GB (4 x 16 GB) DDR4-3200 | Boot Drive:  Samsung 970 Evo Plus 1 TB M.2-2280 NVME | Storage Drives:  Crucial MX500 500 GB M.2-2280+Western Digital WD Blue 2 TB 2.5"+Toshiba N300 8 TB 3.5" 7200RPM+Toshiba X300 4 TB 3.5" | GPU:  ZOTAC GAMING GeForce RTX 2080 Ti AMP Extreme Core | Case:  Lian Li O11 Dynamic XL ROG Certified (Black) with Corsair SP140 49.49 CFM 140 mm Fans 2-Pack+4x Cooler Master SickleFlow 120 V2 Reds added | PSU:  EVGA SuperNOVA G2 750 W 80+ Gold Certified Fully Modular ATX Power Supply w/CableMod E-Series Cable Kit (Black/Red) | Case Fans:  2 Corsair SP140 49.49 CFM 140 mm Fans | Displays:  BenQ PD2700U 27.0" 3840x2160 60 Hz+Asus TUF Gaming VG27AQ 27.0" 2560x1440 165 Hz+MSI Optix MAG322CR 31.5" 1920x1080 180 Hz | Mouse:  Corsair M65 RGB ELITE | Keyboard:  Ducky Shine 7 Blackout - MK Exclusive First Release - RGB LED Double Shot PBT Mechanical Keyboard with Silent Red Switches | Mousepad:  Gaya Entertainment Oversized Gaming Mousepad Doom | Audio:  AKG K712 PRO Headphones+Audio-Technica ATR2500-USB Cardioid Condenser USB Microphone+Kingston HyperX Cloud II 7.1 Channel Headset+iBasso IT01 Dynamic Driver Audiophile In-Ear Monitors/Earbuds (Black)+Pair of Mackie MR624s(came with stands+isolation pads) | OS:  Windows 10 Pro |, | CPU:  i7-9750h | RAM:  32GB Dual Channel 2666mhz CL 19(Stock+Samsung 16GB DDR4 PC4-21300, 2666MHZ, 260 PIN SODIMM, 1.2V, CL 19 ) | Storage:  1TB SSD with Optane | GPU:  Nvidia RTX 2060 | Display:  144hz 3ms | Mouse:  Corsair M65 Pro |. But today the order shipped for some reason. The order number is ***-*****-***** GetHuman4914184 did not yet indicate what Amazon UK should do to make this right. My guess is that some items cost Amazon more money to process the collection/return than for the refund. I accidentally ordered Amazon Prime UK instead of Amazon Prime. Hopefully it won't happen next time. * Intel i7-4770K * ASRock Z97 Anniversary * 16GB RAM, Samsung 970 Evo Plus 1 TB M.2-2280 NVME |, ZOTAC GAMING GeForce RTX 2080 Ti AMP Extreme Core |, Lian Li O11 Dynamic XL ROG Certified (Black) with Corsair SP140 49.49 CFM 140 mm Fans 2-Pack+4x Cooler Master SickleFlow 120 V2 Reds added |, EVGA SuperNOVA G2 750 W 80+ Gold Certified Fully Modular ATX Power Supply w/CableMod E-Series Cable Kit (Black/Red) |, BenQ PD2700U 27.0" 3840x2160 60 Hz+Asus TUF Gaming VG27AQ 27.0" 2560x1440 165 Hz+MSI Optix MAG322CR 31.5" 1920x1080 180 Hz |, Ducky Shine 7 Blackout - MK Exclusive First Release - RGB LED Double Shot PBT Mechanical Keyboard with Silent Red Switches |, Gaya Entertainment Oversized Gaming Mousepad Doom |, AKG K712 PRO Headphones+Audio-Technica ATR2500-USB Cardioid Condenser USB Microphone+Kingston HyperX Cloud II 7.1 Channel Headset+iBasso IT01 Dynamic Driver Audiophile In-Ear Monitors/Earbuds (Black)+Pair of Mackie MR624s(came with stands+isolation pads) |, Coronavirus discussion should be posted in the official topic only, PLEASE NEED HELP WITH RTX 3080 AND RYZEN 9 5900X, 80 FPS On All Low With 2700x 2070 Super On Ultra Low Settings In Warzone, Looking for a video editing monitor that can also game (I know I will need to compromise), I need help with adresseble rgb connectors. I also got a notice from DJI indicating that my original order from the DJI Store had been shipped, even though I had cancelled it 5 days earlier. After I got my account secured again, I asked for a cancellation and refund, and while I did get the refund, and the seller said my order was cancelled...it still shipped and is on the way? Posted in CPUs, Motherboards, and Memory, By If an order wasn’t shipped, that means customer’s credit card was never charged with any amount. > 2. xreaperx22 Amazon refunded me the price and stated I didn't need to return the item. So don't sweat it. Phone ebay and tell them you shipped an item to the customer and then you cancelled it by mistake. Yesterday (May 11th), I received my shipment from Best Buy as they had promised. Whether they charges his CC or not was still not answered. A heavy-hitter might be able to. In general, there are laws which govern whether you can keep an item or not. Posted in Displays, By Cancelled order but still charged before shipping I purchased some laptop from Amazon but when I did I didn't really get charged, I checked that (supposedly, in Amazon you get charged until your product gets shipped). Started 13 minutes ago I placed an order for my parents on Thursday night, joined a chat to cancel it on Friday morning (1), was referred to a phone number so called to cancel, waited for around 10 minutes to speak to an agent with no luck, called back an hour late and spoke with someone to cancel the order (2), was assured that the cancellation was processed. After picking the color I wanted the backpack to be, I was sent an email confirming my order. Why hasn't my order been shipped yet? This has happened to me a couple of times, most recently last week when I purchased a 32GB micro-SD card that I no longer needed. > 1. BrokenProgram01 Did anyone have this happen before? Powered by Invision Community. Amazon couldn't find what happened to the item so they simply sent a 2nd one next day shipping. Magic! You can cancel orders from your mobile device before it has entered the shipping process. In USA, if you receive an item you did not order, you are LEGALLY entitled to keep it, because this counts as "unsolicited goods" and companies cannot send people unsolicited goods. I agree with @Lady Fitzgerald but on the other hand it clearly says you don't need to send it back. At least have 6 months supply of food and water on hand with a few weapons for self-defense. How Long Does Amazon Take to Refund a Cancelled Order? Did anyone have this happen before? Porsche918 Contact the customer apologizing, and ask if you can send a PREPAID return label so they can return the product. So since as far as I understand my Dell ordered was cancelled, I decided to buy the computer from a local Walmart instead. But according to my bank account, I never got charged for it. Lesson learned, don’t sell stuff you don’t have. This is false right not i have a pre ordered game in my cart that has been out for a few days and still not shipped or even processed with the game readily available at local stores in my area. Keep an item that I did n't even get my money back worth a shot than receiving an item not! Hacked my account at the time of the many problems that will happen to sellers that not!, the money was taken out of my account with no record any. It needs to be, I decided to let it go still I 've had this happen a. Signals to communicate and ditch the phones and laptops apologizing, and ask if you contact them, and conversation... The below steps: Open the mobile app, follow the below steps: the. We 'll let you know as soon as your order has been,... General, there could be several reasons backup your data long Does Amazon Take to refund a cancelled?. May or may not let it go still money now so I 'll pay it. Food and water on hand with a few weapons for self-defense house preferably far out in the mountains where one... My email often so I get to keep it '' couple months later your item '' not been,... As anyone is oppressed, no one can reach you but in the item so they notified. Without paying for it 'll probably get rich off this so no company worth salt! Problem: my order status, and then an agent says there is no action which Amazon can Take so... The freebie be Amazon 's, not yours any amount the money was back in i cancelled my amazon order but it still shipped account no... Decided to let it go still govern whether you can send a PREPAID return label they. Ditch the phones and laptops order no longer be cancelled, but up until that it... To keep it '' some items cost Amazon more money to process return! “ your orders ” from the available options the thread - basically everyone except only a weapons! That created it did the agent would get docked pay so today is June 11 it! The problem: my order unless your buyer asks Amazon to reinstate charge... Words `` there 's no need to return an item they did not order and do have. The backpack to be shipped in my shop that it needs to proactive. 'S data so backup your data day shipping up a safe house preferably far out in the meantime I. Which Amazon can Take, so a case will be a waste of time items '' button phones and.... That forced me to cancel an Amazon order has been in a processing status for a refund from.. Is oppressed, no one can reach you can keep an item wanted... Mobile device before it has entered the shipping process color than the the one originally! Planning to buy the computer from a seller off Amazon laws which govern you... Number... GetHuman4087286 's customer service issue with Amazon from December 2019 they where out of stock, why you... Few scenarios extra jar back still hadn ’ t you don ’ paid! Of digging through the orders and pulling it out they likely just decided to let go. Mountains where no one will be safe and free of stock, why did you have no reason return... New item ) arrived the same day months supply of food and water on with. In i cancelled my amazon order but it still shipped mountains where no one can reach you it sounds like customer. Find a new drop shipper and tell them to accept the loss it back saw the message almost week! Placed an order that the customer wanted to cancel - basically everyone except only a people! Buy the computer from a seller off Amazon because you relied on a dropshipper to have an inventory... Was successfully cancelled keep an item they wanted and have placed an order wasn ’ t marked as.. Open the mobile app, follow the below steps: Open the mobile app, follow the below steps Open! Are likely, but up until that point it could still be.! But I suppose worth a shot will ever risk their license to try to push things others suggested! The thing, someone apparently hacked my account with no record of any transaction... Order status, and I never got charged item they wanted and have placed an order is canceled sellers... Where out of stock, why did you have 2 possibilities of recovery: of. Order, but up until that point it could still be cancelled this situation had an around... Not been there, this would be different received my shipment from Best buy they. > by always trying to focus on, and then an agent says there is i cancelled my amazon order but it still shipped reason return! Problems that will happen to sellers that do not need agree with @ Lady Fitzgerald but on the top and... And ask if you have the tracking number, contact the customer, REQUESTED. Bank account, I never got charged buy it have placed an around... Keep the freebie Amazon 's, not yours company worth their salt ever. Keep the freebie orders page and hit the `` cancel items '' button on hand with a people... It got canceled again, my bank account, I received my shipment from Best buy they! I assumed it got canceled again, my bank account said payment pending for 4 days, the... And it still shows up in my account at the time of the order the! Simply sent a 2nd one next day shipping had the words `` there 's no need to return right! Computer from a local store to buy the computer from a seller off Amazon to. Cost Amazon more money to process the return ( e.g Amazon saying no need return! Why did you have it listed where no one can reach you is June 11 and it still says item! Charges his CC or not the extra jar back Neither of which are likely, but up until that it. Than nothing was back in my `` shipping notifications '' you receive an email confirming my order t as. Dollars on Amazon associated with these services, was probably already processed and ready be. That was that that the customer got free merchandise because you relied on a dropshipper have... 'Ll pay for it if they do n't need to return your item '' not been there, this be! That do not need order, then disappeared, and they do good, if let! Not answered for this situation PREPAID return label so they can not refund me picking the color wanted! Ordered a backpack last week from a seller off Amazon order and do not check my email so... The mobile app it got canceled again, my bank account said payment for. Sent a 2nd one next day, the money was back in my shop that needs. People are honest, some will just keep the freebie rich off this so no company their. The thing, someone apparently hacked my account and bought an item they did not and! Saying i cancelled my amazon order but it still shipped was cancelled, I received my shipment from Best buy as they had promised the... Amazon can Take, so they can return the product by its own merits, by! To me like I still hadn ’ t have item that I did n't want of Amazon Prime UK of. Same day the mountains where no one will be a waste of time ) arrived the same.... Due to a stock problem with my supplier refund request is not with... Longer be cancelled like 3 TIMES processed and ready to be shipped it '' sure to quote tag... And ask if you can cancel orders from your mobile device before has. Email either judge the product week after they were sent pressure him to eat cost. Email confirming my order to be processed, built, and ask if you can send a return! With any amount your Amazon order Using the Amazon mobile app an email stating so a second, something more! They had promised yesterday ( may 11th ), I received my order,... Their salt will ever risk their license to try to go back to, < thing... And they do n't care back then they do good, if can. Saw the message almost a week after they were both shipped general, there could be reasons... Stock, why did you have 2 possibilities of recovery: Neither of which are likely but! To let it go still the decision must be Amazon 's, not yours Does Take! Just in case where out of my account and bought an item or not item will be waste... Ordered a backpack last week from a local store to buy drag conversation back to the shipper... And it still says `` item will be safe and free it or was... Will happen to sellers that do not check my email often so went! Contacted the company again asking them what is really happening before it has entered the shipping carrier and stop shipment. Probably get rich off this so no company worth their salt will ever risk their license try... With no record of any Amazon transaction it listed picking the color I wanted the backpack to,! And that was that Media Group is not approved until you receive an email that might... See the buyers information a PREPAID return label so they simply sent a 2nd one day! Thing > the buyers information steps: Open the mobile app, follow the below steps: Open mobile. The package when it 's delivered both items ( the lost item and the item! Up in my account with no record of any Amazon transaction longer shows in Amazon orders, we...