Right to representation is the right to express consumer interest in the making and execution of government policy. "Nakita ng konsumer na may defect [ang produkto], ayun po dapat isaalang-alang ng retailer," ani DTI Mediation Division chief Perpetua Werlina Lim sa "Usapang de Campanilla" ng DZMM nitong Miyerkoles. Right to safety that ensures protection against products or services that are hazardous to health and life. Presidential Communications Operations Office, DTI to public: Assert your consumer rights. Right to fair and honest dealing. Know more about the rights of consumers as well as tips on how to become a more empowered and vigilant consumer. You need to file a complaint. You can find legal information and other resources on its website. No Warranty. Immediate reimbursement of the amount paid; For product quantity imperfection, the consumer may demand alternatively at his option: The supplementing of weight or measure differential; The replacement of the product by another of the same kind, mark or model, without said imperfections; The immediate reimbursement of the amount paid, with monetary updating without prejudice to losses and damages, if any. The DTI reminder was issued this October 2016 which is considered as the Consumer Welfare Month. The “No Return, No Exchange” or ANY equivalent tag line is NOT ALLOWED to be posted in stores nor written in the official receipt of ANY business transaction. Consumer Education CONSUMER RIGHTS The Right to Basic Needs. The Department of Trade and Industry (DTI) is a prime mover of consumer welfare. Right to consumer education conveys the right to acquire the knowledge and skills necessary to be an informed consumer. Restitution or rescission of the contract without damages; Condemnation and seizure of the consumer product found to be hazardous to health and safety unless the respondent files a bond to answer for any damages or injury that may arise from the continued use of the product; The imposition of administrative fines in such amount as deemed reasonable by the Secretary, which shall in no case be less than Five Hundred Pesos (P500.00) nor more than Three Hundred Thousand Pesos (P300,000.00) depending on the gravity of the offense, and an additional fine of not more than One Thousand Pesos (P1,000.00) for each day of continuing violation. Dalaten said that on the “No Return, No Exchange” policy, consumers can avail of the remedies only when products are found to be defective and “change of mind”  is not covered under the Consumer Act of the Philippines. The consumer protection act and the Bill of Rights allow consumer certain rights and these include the following: Right to privacy. Likewise, on the problems encountered by consumers, Dalaten disclosed that consumers mostly incurred problems on the product and its service warranties. Download Now! The rights of return in terms of the Consumer Protection Act are in addition to any other right in law between a supplier and consumer to return goods and receive a refund. Complaints and requests for review of our processes help us continuously improve the quality of our services and communications. For retailers or salespeople, being ignorant of the law is no excuse – and there is plenty of ignorance out there. Alinsunod ito sa sa Republic Act 7394 o "Consumer Act of the Philippines." While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. Provide the following information: your name and address, the name and address of the store or service provider you are complaining about; and a narration of facts (don’t forget to include dates). She added that it is because consumers failed to read the product manual and neglected to comply with terms and conditions set by the warrantor that eventually lead to mishandling and misused of the product. To be best protected, consumers must be well-informed with their basic consumer rights, which include basic needs, safety, information, choice, representation, redress, consumer education and healthy environment, Dalaten said. Right to choose your product. altered the item. DTI explained that store policy signs is regarded as deceptive because consumers may return or exchange the goods or avail of other remedies, in case of hidden faults or defects, or any charge the buyer was not aware of the time of purchase. It is an attached unit of the Presidential Communications Operations Office (PCOO). Main Office Address. The Australian Consumer Law (ACL) provides a range of consumer protections. Published on February 19, 2019. through PCOO, national government agencies, and other public sector entities in communicating their programs, projects, and services to the Filipino Natalia Dalaten, officer-in-charge provincial director of DTI Pangasinan, reminded the public to exercise their eight basic consumer rights to protect themselves from deceptive sales. She urged the public to report their complaints against trade exploitations and deceptive sales at DTI-Pangasinan Provincial Office located at the 2nd floor of Star Building, Arellano Street in Dagupan City or call at telephone numbers (075)-551-3183 or 529-6177 or email at RO1pangasinan@dti.gov.ph. Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. Dalaten stressed that nowadays, consumers should assert their consumer rights especially that they have wide range of products and services they can choose from. When products are faulty. No Return, No Exchange — Points to Remember: Inspect all products that you’re planning to buy. while merchants are not required to accept returns (unless there is a defect, in which case it may be covered by an implied warranty), certain laws govern the disclosure of refund and return policies. Fortunately, my friend knows his consumer rights and brought the items back to the supermarket. You are generally responsible for returning the product if it can be posted or easily returned. What is a Return & Refund Policy. A recent CHOICE shadow shop uncovered widespread ACL violations, and the ACCC has been penalising retailers that don't play by the rules – as several Harvey Norman franchiseesdiscovered in late 2013. 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