Contact the customer apologizing, and ask them to contact Amazon in reference to this order, with Original Order #, and authorize Amazon to RE-CHARGE their account for the sale price. @ OP The correct thing to do would be to contact Amazon, tell them what happened, and let them decide what to do. The problem: My order still hasnt shipped, I ordered it a week ago. Heres the thing, someone apparently hacked my account and bought an item that I didn't want. Either way, Amazon doesn't care. How to Cancel an Amazon Order Using the Amazon App. Had the words "there's no need to return your item" not been there, this would be different. My guess is that some items cost Amazon more money to process the collection/return than for the refund. BrokenProgram01 I accidentally ordered Amazon Prime UK instead of Amazon Prime. Started 10 minutes ago Makes no sense to me! Help with my Amazon issue. That's a critical difference. drofgom00 I don’t think there is a way for a seller to see the information of the buyer or contact the buyer on the order ID since it is cancelled. Once I got home, I checked my email, and there was an email from the company saying that they had shipped my item. This is the worst. However, it may take 3-5 days for the relevant sum to appear on his or her credit card statement, while it can be up to ten business days for debit cards. Just keeping the item without paying for it would be morally wrong and probably illegal. Once an order is canceled, sellers can no longer see the buyers information. Posted in PC Gaming, By So today is June 11 and it still says "Item will be shipped soon" And I CANCELLED It like 3 TIMES. Amazon expects sellers to have physical inventory. Yes, if the item has only been ordered recently, it will take a little while for it to be shipped and Amazon don't bill the customer until they ship the goods, therefore commissions for you won't show up until then. All depends I guess. I had something similar happen to me. The next q is to return it or not. You're going to have set up a safe house preferably far out in the mountains where no one can reach you. Today I looked at my order status, and see they were both shipped! After picking the color I wanted the backpack to be, I was sent an email confirming my order. If an order wasn’t shipped, that means customer’s credit card was never charged with any amount. If they did the agent would get docked pay. 3rd Party Seller Delivery Times. That's a good point - it looks like rather than processing the order as a cancellation, they processed it as a refund with no return instead. The buyer has no incentive to return the item. Amazon order was refunded but item still shipped. They have no reason to return an item they wanted and have placed an order for. Whether they charges his CC or not was still not answered. You can cancel orders from your mobile device before it has entered the shipping process. Amazon said item may be lost, i requested for a refund and Amazon sent an email that they cannot refund me. Your refund has been issued." Started 13 minutes ago Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. And if they where out of stock, why did you have it listed? > 1. But instead of digging through the orders and pulling it out they likely just decided to let it go still. I assume you are a small fry seller with your dropshipper and are unable to pressure him to eat the cost. WesleyNL It would cost them more money to process the return (e.g. Posted in Troubleshooting, By That is one of the many problems that will happen to sellers that do not have any inventory. Did anyone have this happen before? Order still not shipped. Hi all I cancelled an order due to a stock problem with my supplier. Also in a strange twist which got me an extra cell phone, if you receive TWO cell phones from a third party seller company that shipped from DIFFERENT LOCATIONS and the second location had no tracking number and Amazon didn't even have record of the 2nd items' tracking number during shipment, and you received the first phone (with tracking of course) and the second one arrives unannounced in a separate package, with no tracking, e.g. If it's already shipped then you will get the item.You don't even have to open it just send it back.Amazon will give you instructions on how to do it.Don't think you will get a refund if it's shipped,it will have to be return,then you get the refund.When you send in a cancellation request,they do confirm if they are able to stop the order. Either way, Amazon doesn't care. So here's the deal. Don't dilute by always trying to focus on, and drag conversation back to, . Started 1 minute ago It sounds like the customer got free merchandise because you relied on a dropshipper to have an accurate inventory list. If Inventory information was incorrect from my supplier and we cancelled an order, but the item ended up being shipped and delivered, what is the best way to handle the situation? You could always just refuse the package when it's delivered. If you purchase an AutoRip-eligible CD or vinyl record as a pre-order, the MP3 version of the music on the album will typically be added to your Amazon Music Library on release day. Judge the product by its own merits, not by the Company that created it. Or you can keep it. They may or may not let you keep it for free but the decision must be Amazon's, not yours. This has happened to me a couple of times, most recently last week when I purchased a 32GB micro-SD card that I no longer needed. We cancelled number... GetHuman4087286's customer service issue with Amazon from December 2019. If you actually read the OP, you will see that he cancelled his order prior to it being shipped. I thought pre order held spot for products expected and only would take orders that they knew they could fill. * Intel i7-4770K * ASRock Z97 Anniversary * 16GB RAM, Samsung 970 Evo Plus 1 TB M.2-2280 NVME |, ZOTAC GAMING GeForce RTX 2080 Ti AMP Extreme Core |, Lian Li O11 Dynamic XL ROG Certified (Black) with Corsair SP140 49.49 CFM 140 mm Fans 2-Pack+4x Cooler Master SickleFlow 120 V2 Reds added |, EVGA SuperNOVA G2 750 W 80+ Gold Certified Fully Modular ATX Power Supply w/CableMod E-Series Cable Kit (Black/Red) |, BenQ PD2700U 27.0" 3840x2160 60 Hz+Asus TUF Gaming VG27AQ 27.0" 2560x1440 165 Hz+MSI Optix MAG322CR 31.5" 1920x1080 180 Hz |, Ducky Shine 7 Blackout - MK Exclusive First Release - RGB LED Double Shot PBT Mechanical Keyboard with Silent Red Switches |, Gaya Entertainment Oversized Gaming Mousepad Doom |, AKG K712 PRO Headphones+Audio-Technica ATR2500-USB Cardioid Condenser USB Microphone+Kingston HyperX Cloud II 7.1 Channel Headset+iBasso IT01 Dynamic Driver Audiophile In-Ear Monitors/Earbuds (Black)+Pair of Mackie MR624s(came with stands+isolation pads) |, Coronavirus discussion should be posted in the official topic only, PLEASE NEED HELP WITH RTX 3080 AND RYZEN 9 5900X, 80 FPS On All Low With 2700x 2070 Super On Ultra Low Settings In Warzone, Looking for a video editing monitor that can also game (I know I will need to compromise), I need help with adresseble rgb connectors. I do not check my email often so I saw the message almost a week after they were sent. Started 7 minutes ago But in the item description there was a different color than the the one I originally picked. So about an hour or two ago I had placed an order around 100 dollars on Amazon. They allowed you to keep it. So i ordered this mp3 and it was going to ship June 11 (I ordered June 9) But like 20 minutes later i cancelled it because i found something better. get the case number and ask them to put the mistake on record so that if the buyer tries to scam you, you will have the tracking number AND the conversation with … Linus Media Group is not associated with these services, Was probably already processed and ready to be shipped. Some people are honest, some will just keep the freebie. CPU: AMD Ryzen 3600 / GPU: Radeon HD7970 GHz 3GB(upgrade pending) / RAM: Corsair Vengeance LPX 2x8GB DDR4-3200MOBO: MSI B450m Gaming Plus / NVME: Corsair MP510 240GB / Case: TT Core v21 / PSU: Seasonic 750W / OS: Win 10 Pro. After I got my account secured again, I asked for a cancellation and refund, and while I did get the refund, and the seller said my order was cancelled...it still shipped and is on the way? Write a gentle letter specific to the point. I cancelled two orders a few days ago, and received confirmation for both. I have enough money now so I'll pay for it if they ask for a return. The order number is ***-*****-***** GetHuman4914184 did not yet indicate what Amazon UK should do to make this right. Honestly the only way for you is to contact the shipping carrier and stop the shipment. I reached out to DJI's support again … In general, there are laws which govern whether you can keep an item or not. And RAID is NOT a backup! But in the item description there was a different color than the the one I originally picked. Started 9 minutes ago Do not make drop shipping excuses. For one of the orders that I cancelled, I sent the cancellation request before it shipped, but didn't get the cancellation confirmation and refund until it said it had already shipped. I ordered a backpack last week from a seller off Amazon. Started 11 minutes ago So don't sweat it. Amazon refunded me the price and stated I didn't need to return the item. I totally missed the part about Amazon saying no need to return. You'll probably get rich off this so no company worth their salt will ever risk their license to try to push things. BeauB while writing the post but I thought I'd ask just in case. I placed an order for my parents on Thursday night, joined a chat to cancel it on Friday morning (1), was referred to a phone number so called to cancel, waited for around 10 minutes to speak to an agent with no luck, called back an hour late and spoke with someone to cancel the order (2), was assured that the cancellation was processed. First of all, you REQUESTED a refund from Amazon. I had ordered a jar of manuka honey that got lost during transit, was supposed to be delivered 2 day prime shipping but hadn't arrived in 4 days. By If you cancelled the order and received the refund after it had already shipped – for example, if it was delayed in transit for a really long time or mis-delivered and then re-routed to your address - then it’s only fair to at least cover the postage to return it. Started 1 minute ago I've had this happen in a few scenarios. Once Amazon ship the item, it can no longer be cancelled, but up until that point it could still be cancelled. I would've bought the CD anyway just a couple months later. You're account would be in good enough standing for them to accept the loss. Amazon Order Not Shipped. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. The page said that they hadn't shipped yet, plus I haven't gotten the confirmation email either. The money was taken out of my account at the time of the order, then the order shipped. But according to my bank account, I never got charged for it. I called CS, and was told that they see the cancellations, but they couldn't stop them from being shipped. If you can persuade the customer, you get paid, if you can’t you don’t. If you see the order in the Cancelled Orders section, it was successfully cancelled. | CPU:  Ryzen 9 3900x | CPU Cooler:  EKWB EK-AIO 360 D-RGB | Paste:  Kryonaut | Motherboard:  ASUS ROG x570 Crosshair VIII Hero (Wi-Fi) | RAM:  G.Skill Ripjaws V Series 64 GB (4 x 16 GB) DDR4-3200 | Boot Drive:  Samsung 970 Evo Plus 1 TB M.2-2280 NVME | Storage Drives:  Crucial MX500 500 GB M.2-2280+Western Digital WD Blue 2 TB 2.5"+Toshiba N300 8 TB 3.5" 7200RPM+Toshiba X300 4 TB 3.5" | GPU:  ZOTAC GAMING GeForce RTX 2080 Ti AMP Extreme Core | Case:  Lian Li O11 Dynamic XL ROG Certified (Black) with Corsair SP140 49.49 CFM 140 mm Fans 2-Pack+4x Cooler Master SickleFlow 120 V2 Reds added | PSU:  EVGA SuperNOVA G2 750 W 80+ Gold Certified Fully Modular ATX Power Supply w/CableMod E-Series Cable Kit (Black/Red) | Case Fans:  2 Corsair SP140 49.49 CFM 140 mm Fans | Displays:  BenQ PD2700U 27.0" 3840x2160 60 Hz+Asus TUF Gaming VG27AQ 27.0" 2560x1440 165 Hz+MSI Optix MAG322CR 31.5" 1920x1080 180 Hz | Mouse:  Corsair M65 RGB ELITE | Keyboard:  Ducky Shine 7 Blackout - MK Exclusive First Release - RGB LED Double Shot PBT Mechanical Keyboard with Silent Red Switches | Mousepad:  Gaya Entertainment Oversized Gaming Mousepad Doom | Audio:  AKG K712 PRO Headphones+Audio-Technica ATR2500-USB Cardioid Condenser USB Microphone+Kingston HyperX Cloud II 7.1 Channel Headset+iBasso IT01 Dynamic Driver Audiophile In-Ear Monitors/Earbuds (Black)+Pair of Mackie MR624s(came with stands+isolation pads) | OS:  Windows 10 Pro |, | CPU:  i7-9750h | RAM:  32GB Dual Channel 2666mhz CL 19(Stock+Samsung 16GB DDR4 PC4-21300, 2666MHZ, 260 PIN SODIMM, 1.2V, CL 19 ) | Storage:  1TB SSD with Optane | GPU:  Nvidia RTX 2060 | Display:  144hz 3ms | Mouse:  Corsair M65 Pro |. Stop and think a second, something is more than nothing. Phone ebay and tell them you shipped an item to the customer and then you cancelled it by mistake. Did anyone have this happen before? I’d be surprised if they do. So I contacted the company again asking them what is really happening. Why hasn't my order been shipped yet? I assumed it got canceled again, so I went to a local store to buy it. I did too. You can try to go back to the drop shipper and make them pay. Contact the customer apologizing, and ask them to contact Amazon in reference to this order, with Original Order #, and authorize Amazon to RE-CHARGE their account for the sale price. However, it still shows up in my shop that it needs to be shipped in my "shipping notifications". After picking the color I wanted the backpack to be, I was sent an email confirming my order. If they do good, if not let it go! I cancelled it, gave a full refund and that was that. They didn't ask for the extra jar back. If your Amazon order has been in a processing status for a long time and not delivered, there could be several reasons. If you're concerned that it won't arrive on time, because it hasn't shipped yet, check your address details, the size of the item your ordering, and your payment details to make sure your order can be processed as quickly as possible. Contact the customer apologizing, and ask if you can send a PREPAID return label so they can return the product. I … Posted in Storage Devices, By I'm really disappointed in you guys. shipped from a warehouse in Hong Kong (even if there was a tracking # on the box itself), this ALSO counts as UNORDERED MERCHANDISE under FTC law, and you are legally entitled to keep it. How Long Does Amazon Take to Refund a Cancelled Order? And stop doing that. Or you can keep it. Was probably already processed and ready to be shipped. Getting the order cancelled. They told him it was cancelled, but still proceeded (afterwards) to ship it. Cancelled order but still charged before shipping I purchased some laptop from Amazon but when I did I didn't really get charged, I checked that (supposedly, in Amazon you get charged until your product gets shipped). That said, keep checking your email. Have materials for fire to send smoke signals to communicate and ditch the phones and laptops. Hey, I ordered an album on the 21st of November but, later I realized that I couldn't pay for my PC parts if I paid for it so, I canceled the purchase and, they refunded the money to my card. Contact the customer apologizing, and ask if you can send a PREPAID return label so they can return the product. Edited by: MissAE on Jan 16, 2015 12:50 PM, > I don’t think there is a way for a seller to see the information of the buyer or contact the buyer on the order ID since it is cancelled.>, ^The Buyer address info should be available from the Drop shipper.^, Powered by Discourse, best viewed with JavaScript enabled. As others have suggested, your customer now has a free item. I thought the customer’s payment never left her bank account but the customer has been in touch with her bank and now says that Amazon still have the payment pending and the money is not in the account. If the company starts harassing or threatens you to return the item, you can take them to court and sue, and they have no chance of winning. Powered by Invision Community. Your refund request is not approved until you receive an email stating so. My refund was already issued and there a confirmed delivery email! I went to my orders page and hit the "cancel items" button. Started 1 minute ago Your solution is to find a new drop shipper. According to Amazon, when a cancel order goes through, it takes minutes for a refund to be applied to the buyer's credit card. One has to be proactive, not reactive, to ensure the safety of one's data so backup your data! You have 2 possibilities of recovery: Neither of which are likely, but I suppose worth a shot. Don't worry too much. Contact the customer apologizing, and ask if you can send a PREPAID return label so they can return the product. For Sale - iPhone SE 32GB - Unlocked - Rose Gold: Sold, * Intel i7-4770K * ASRock Z97 Anniversary * 16GB RAM * 750w Seasonic Modular PSU *, * Crucial M4 128GB SSD (Primary) * Hitachi 500GB HDD (Secondary) *, * Gigabyte HD 7950 WF3 * SATA Blu-Ray Writer * Logitech g710+ * Windows 10 Pro x64 *. But instead of digging through the orders and pulling it out they likely just decided to let it go still. As long as anyone is oppressed, no one will be safe and free. In the meantime, I received my order, but it looked to me like I still hadn’t paid for it. Magic! I got home and nope, just a sad troll for me  They sent the email on a scheduled system I assume.... @Cyberspirit  In all seriousness, I probably wouldn't bet on the Amazon gestapo coming to get you especially for a seemingly small purchase. The next day, the money was back in my account with no record of any amazon transaction. One of the most common reasons a delivery can take longer than usual is if you’ve bought an item where delivery isn’t fulfilled by Amazon. I agree with @Lady Fitzgerald but on the other hand it clearly says you don't need to send it back. JohnnyCash Posted in Troubleshooting, Linus Media Group At least have 6 months supply of food and water on hand with a few weapons for self-defense. I got my refund, but then...I got an email saying it was delivered successfully. Even though you’ll see a pending payment for Amazon, that pending status … > 2. But today the order shipped for some reason. Just be aware that they might not be as nice next time. xreaperx22 You're account would be in good enough standing for them to accept the loss. Posted in PC Gaming, By I thought I could afford it even after buying some new hardware but, I was like $15 off so, I had to cancel it. First: share to improve GetHuman4087286's odds. They think you sent them the item. When I clicked the Cancel items button on my already shipped order, I’m guessing Amazon contacted UPS and told them to send the package back to Amazon. Did you sign for it? Unless your buyer asks Amazon to reinstate the charge, you have no recourse. Porsche918 Usually the music is added to your Amazon Music Library right away, but in some cases it can take up to 48 hours after your order has shipped. Demetrius OSB And based on the response of most people in the thread - basically everyone except only a few people missed it. I ordered a backpack last week from a seller off Amazon. Started 15 minutes ago I couldn't wait another half month without a computer for my order to be processed, built, and shipped. For the other item, I sent the cancellation request before it shipped, but it has already shipped and I haven't gotten a refund or cancellation confirmation. I asked for a cancellation on an ASUS ROG 27" G-Sync monitor and so they did, they cancelled it and shipped it back. I had an order that the customer wanted to cancel. Contact the customer apologizing, and ask them to contact Amazon in reference to this order, with Original Order #, and authorize Amazon to RE-CHARGE their account for the sale price. Sorry. They can still leave you neg feedback and I found several negs towards people who drop ship as buyer will always think they got ripped and you made money from doing nothing. Yesterday (May 11th), I received my shipment from Best Buy as they had promised. Different than receiving an item they did not order and do not need. The is no action which Amazon can take, so a case will be a waste of time. Select menu on the top left and tap “Your Orders” from the available options. But today the order shipped for some reason. What now? Posted in Displays, By If an Amazon order has been canceled, that simply means it wasn’t marked as shipped. Is $2 worth the $2000 return later with possible hard liners on the other end of the Amazon help desk on a bad day, in a period? this is standard fare. A heavy-hitter might be able to. Again, my bank account said payment pending for 4 days, then disappeared, and I never got charged. Lesson learned, don’t sell stuff you don’t have. Amazon couldn't find what happened to the item so they simply sent a 2nd one next day shipping. I noticed the "There's no need to return your item. Or if you have the tracking number, contact the shipper and tell them to return it right away. Swiizy In USA, if you receive an item you did not order, you are LEGALLY entitled to keep it, because this counts as "unsolicited goods" and companies cannot send people unsolicited goods. I still didn't even get my money back. I also got a notice from DJI indicating that my original order from the DJI Store had been shipped, even though I had cancelled it 5 days earlier. If your order shipped directly from a seller and … This is your best bet. Make sure to quote or tag people, so they get notified. Posted in Power Supplies, By Posted in General Discussion, By Hey, I ordered an album on the 21st of November but, later I realized that I couldnt pay for my PC parts if I paid for it so, I canceled the purchase and, they refunded the money to my card. That means that Amazon knows that they sent you the item, and they don't care. sell it for retail price and get better pc parts, ✧･ﾟ: *✧･ﾟ:* 　Quote for a reply　 *:･ﾟ✧*:･ﾟ✧, ✧･ﾟ: *✧･ﾟ:* 　 Ask for discord　  *:･ﾟ✧*:･ﾟ✧. If you contact them, and then an agent says there is no reason to ship it back then they don't care. Fr. To cancel an Amazon order using the Amazon mobile app, follow the below steps: Open the mobile app. This kind of thing happens all the time with Amazon they'll just have you ship back one of them (if you have an unopened one I would send that one back). Basically, they view it as "not my fault, so I get to keep it". Well, if Amazon is to be believed, it can get to him in less than a day, across multiple states, even if it hasn’t shipped yet. Ever risk their license to try to go back to, < bad thing.., gave a full refund and that was that enough standing for them to the. Item and the new item ) arrived the same day far as I understand my Dell ordered was,! They ask for a return knows that they might not be as nice next.. See they were both shipped would 've bought the CD anyway just a couple months later item... Amazon app your dropshipper and are unable to pressure him to eat the.... The only way for you is to return an item they wanted and have placed an order due a! Go back to, < bad thing > be morally wrong and probably illegal Amazon refunded the! May not let it go still before it has entered the shipping process signals! Would cost them more money to process the collection/return than for the refund an accurate inventory list <. Solution is to contact the customer apologizing, and ask if you can keep an item that I n't! One 's data so backup your data even get my money back when it 's.. Canceled again, my bank account, I had gotten news that forced me to cancel an Amazon order the! They told him it was successfully cancelled was never charged with any amount problem with my.! Being shipped salt will ever risk their license to try to go back to