The package ID is below the barcode and usually starts with a capital D followed by case-sensitive numbers and letters. You received an item that wasn’t what you ordered and you requested a return through the order status page. So do you have to return the item? Arriving by DHL. They were thankful that I pointed out the issue because the other customer was not going to receive their item. And once used, even the Dash Button doesn’t completely and blindly order. I called my bank and they said they are going to issue a new card and refund the purchase. When I came home today I had a package from Amazon on my porch. It's also likely that if you called again, another rep would tell you to keep the items. But my husbands gmail was hacked, then an attempt to look at our retirement accounts, then the items showed up and one is very expensive. Police warning as people receive Amazon packages they didn't order Emma Munbodh & Lottie Gibbons. My email was also amended so that any emails with Amazon in the subject would go straight to my spam folder so please check all your email account settings and your card statements with your bank to make sure more items haven't been ordered. If you’ve received items you didn’t order: first go in and check your account history to verify if you actually were charged for the items. Someone orders their own product, gets a "verified purchase status" on Amazon, then writes a glowing report of the product. This is so weird. If they told you that you don’t have to return the items why are you asking that question here, New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. We never were charged for the items and I suspect it’s a part of a bigger issue Amazon doesn’t want to share with us. I live in the US and Amazon sent me a package I didn't order and charged me for it. If you start receiving packages you never ordered to your name and address, the Identity Theft Resource Center recommends you: Contact the retailer immediately. Then, update your password. The lesson I learned was to keep all receipts, especially USPS Priority receipts. In the end Amazon said keep the stuff. If the order goes thru, the thief knows you didn’t close the account or cancel the card yet. The package was signed for by squigly lines, but the printed name is CHERNYSHOV (nowhere near my name). Don’t just blindly assume that I’m wrong. I prevailed on the Buyer’s honor to send it back if it got delivered, and then I issued the refund. Georgia resident Kelley Litty told WSB-TV that she received masks from China that she didn't buy: "It says China on the label for masks. I actually received a package that I didn't order(not from ebay purchase). The items were useless to me so I gave them away. It's possible someone else has your information and is using it to order items. Today I received an amazon package to my address, to my name, of random things I didn’t order. Unless I’m missing something, I don’t see how it could be a scam. If not just free stuff. If it doesn’t exist, look for the package ID. Do you have an Alexa? Educate yourselves before you make snap decisions. Thank you for posting this; I need to figure out what's up. Contact Amazon and ask they send a return label with pickup, or something equivalent. Then they go to town. your phone number. You not only need to return the items, but you need to figure out what's going on. You need a Dash Button before blind orders can occur... and even then, each Dash Button is programmed for one specific item, with price parameters you pre-determine. Alexa doesn’t have the ability to blindly order anything for you. The 80¢ product, plus the low shipping fee, is worth the cost of the review. We have not paid for these items. The scam started in the 80's when slimy companies would send businesses Toner, and then bill them outrageously high invoices for the toner that no one ordered. STEP ONE: location the SP00 on the side or top of the box. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. You are obligated to return the items but you do not have to pay for the shipping. Often, an unexpected package on your doorstep turns out to be a birthday present or a forgotten order on Amazon. PORTLAND, Ore. — A couple of roommates in Northeast Portland have been receiving mysterious packages from Amazon that they didn't order or … I don’t look like the fool, because I’m right. I called and they said that they are going to refund the purchase and I can just keep the item, so I opened it. According to this article: Beware of Amazon Packages You Didn't Order—It Could Be a Scam, though you may keep the item and refuse any payment should any party invoice you with a payment, you never know whether it is a dodgy goods pushing scam. I received an email from UPS the other day that I had a package on the way. You’re allowed to keep random Amazon packages you didn’t order if they’re addressed to you. They didnt make physical contact with her, but they got … I didn't order anything, nor has there been a withdrawal from my bank account. UPS sent me a document with all of this information. After delivery, they go into the account and delete the temporary address. You do, because you didn’t take the time to educate or even ask questions. According to the Federal Trade Commission, any merchandise mailed to you that you did not order may be legally kept as a free gift. It is very possible, but would require you to work at an Amazon facility or have access to the Amazon intranet. Call again and you will probably get a different answer. Do I have to return both items? My amazon account doesn’t show these things, and nothing was charged to me. A place to ask simple legal questions, and to have legal concepts explained. You can re-use the packaging to send the items back. Apparently it's a "thing" from Amazon, maybe it's affecting Walmart too. Here's what to do if your order from Amazon hasn't shown up even though Amazon has it marked as delivered. Cookies help us deliver our Services. Numbers included. https://www.law.cornell.edu/uscode/text/39/3009. Today I got an email from the buyer saying Amazon used her old address by default and she did not know how to change to the correct address and how can I get my item. It’s not even possible. I would remove all payment options from your Amazon account temporarily until they fix their issue, otherwise I fear they will do this again. Brushing, is when a product is shipped to someone, randomly, from an unknown sender, for a product they never ordered. Press J to jump to the feed. Xmas in April. It’s called a “brushing” scam. Others have provided links that explain such. I read in reddit someone who had items sent to him and they used his name as a “verified” customer to write fake reviews. -- A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon. I spoke to them several times, but wouldn’t say anything else. You could be at the mercy of the scammers because you have no … It is a $25 item and I did not get signature confirmation. In two cases, one reported to WGN and another to CBS, the package receivers say they recently ordered a product from a seller in China. We use Amazon a lot here, and for the most part it works beautifully. If this goes off without a hitch, most people will continue to make payments on their credit cards having not noticed charges (as a LOT of people don’t review their statements, they just make minimum payments automatically online). The couple said that they have been receiving Amazon packages since the beginning of February, but they thought the first package was a prank. Amazon once sent me 2 copies of a game I ordered and based on the packing slip the second copy was part of another customer's order. Neither show up in my order history yet my phone app told me of the first being delivered on the day, the only reason I knew of this. • If a customer believes they received a package they did not order, they should contact our Customer Service. Invoice has "sold to" listed as "57sarah 6rosenburg". Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival They often tell the same person different things. A Valley woman received packages from Amazon that were addressed to her but that she didn't order. I waited a few days after the 18th to ask Amazon's customer service if they had an explanation for the delay, which they did not. Nerf Gun. Ever. It's not yours. 1,000 percent sure I did not order any mask. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. Are these even items you would want to keep? Is amazon making you pay for them? Let’s say someone gets a stranger’s payment info. https://www.law.cornell.edu/uscode/text/39/3009. Swamped by Amazon packages you didn't order? It's possible someone else has your information and is using it to order items. Lol. As for the fake orders, having worked for Amazon I understand the fraud going on here. Amazon is investigating multiple reports of this issue. They offered to credit the amount back to my account since they couldn't find my package and I accepted the offer. if you were, immediately reach out to Amazon. You didn’t receive your package over three days after the maximum estimated delivery date. Received two packages from Amazon UK and another from Amazon US Marketplace next day another one comes in the and. The US and Amazon sent me a package I did not order anything, nor has there been withdrawal... I learned was to keep the game them, sell them on ebay and... To create fake reviews online, but wouldn ’ t order I understand the fraud going on the way the! Me, I did not get signature confirmation and the Federal Trade Commission you... Second package I did n't order from Amazon UK and another from Amazon of days later USPS! Thief will make random purchases on Amazon with the stolen card/info learned was to keep all,! A glowing report of the review shipped to someone, randomly, from an sender! 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